You can also get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, select which ride this promo should've applied to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
You can also get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, select which ride this promo should've applied to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, select which ride the promo should've been added to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
Please note that we're unable to add promos after a ride if your bank already processed the payment.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
Drivers have the option to use GPS to navigate but are also allowed to take their own routes.
If you want us to review your ride, specify the ride and describe in detail how the route affected the price.
As a heads up, Prime Time changes at any given time based on the number of drivers available and the demand for rides. Not all rides will show Prime Time on request, but we'll indicate how busy it is and the estimated price before you request.
If you have a Prime Time issue, tell us detailed info below, including screenshots of any in-app messages you saw and on which ride this happened.
If a driver started a ride without you or you were charged for a ride you didn't take, let us know below and we'll investigate. Attach screenshots of any in-app messages you received about the ride and charge.
Tolls are automatically applied to rides, including return toll fees for some regions. See tolls charged to passengers for more details.
If you've been charged a damage fee as a passenger, please reply directly to the email we sent you for the quickest response.
If you don't see the email in your inbox, try checking your spam and other filters before reaching out again.
All rides include the Service Fee (except rides that are the minimum amount). The Service Fee goes toward background and driving history checks for drivers.
See your city's specific fee amount on our Cities page.
Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt.
If you're
unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:
- Description of the lost item
- Best phone number & email to reach you
- 42cm The Grey Maroon Wait litres Tote Shopping 10 Gym x38cm But Worth Always Beach Bag Late When did this happen?
- Where were you dropped off?
- Phone number of the person who requested the ride
- Maroon Shopping x38cm The litres 10 Grey Bag Wait Beach Late Worth Gym Tote Always 42cm But Where were you sitting in the vehicle?
- Do you remember the name of the driver?
Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt.
If you're
unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:
- Description of the lost item
- Best phone number & email to reach you
- When did this happen?
- Where were you dropped off?
- Phone number of the person who requested the ride
- Where were you sitting in the vehicle?
- Do you remember the name of the driver?
Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you.
If your driver was distracted while driving or broke any traffic laws during this ride, we want to know.
Use our call option below so that our critical response team can reach out. If you'd rather receive an email, describe what happened below in detail. Please specify whether any injuries occurred as a result of this ride.
Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies.
Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because you're a wheelchair user.
Payment for rides should be made through the app, though cash tips are allowed.
If your driver requested cash for fare, toll payment, or tip, tell us the details below and we'll investigate.
If your driver wasn't the same person shown in the ride request photo, we want to know.
Please send us a detailed description about what happened in the ride below.
If there was someone else in your driver's car who wasn't a passenger, we want to know.
Please specify which ride this happened in and include a detailed description of the incident below.
Lyft has a zero-tolerance drug and alcohol policy.
If you'd like to report an intoxicated driver, tell us which ride and what happened in detail below, or use our call feature to speak to our critical response team.
Your safety is our top priority. Call 911 now if needed.
If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride. If you'd rather contact us by email, send us a detailed description of what happened in the ride below.
Drivers are expected to obey state and local laws as stated in our Terms of Service. This includes laws about audio and video recording in vehicles.
If you believe you were unlawfully recorded during this ride, let us know what happened in detail below.
If your driver engaged in behavior that endangered anyone's safety, use our call option to tell our critical response team.
If you'd rather contact us by email, give us a detailed description of what happened in the ride below.
We use stock photos of cars to make finding your ride easy. If the car that picked you up was significantly different from the image you saw when you were matched, give us details below (like the specific differences in color or model between the car and image).
Passengers are required to bring car seats for children unless the ride was in car seat mode, which is only available in New York City at this time. Drivers aren't required to give rides to passengers who have a child requiring a car seat if the passenger doesn't provide a functioning car seat.
Specify which ride this happened in, and send us as many details as you can about why the vehicle was unsafe. Did the car have a flat tire? Cracked windshield.
These details help us follow up with you as quickly as possible.
To verify your identity, send us:
- Your old phone number
- Your new phone number
- Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport)
Add this info, then tap 'Submit' below.
We hate to see you go! As agreed in our Terms of Service, we'll deactivate your account but may retain some info in case you come back.
If you want to deactivate your account, tell us why you're leaving below and tap 'Submit.'
If you saw an error message about your account being disabled, attach screenshots any in-app messages you received.
Then, give us a few more details (like the last date and time you were able to use the app) before tapping 'Submit.'
Heads up: Lyft Pass is currently invite-only.
We'll let you know by email or in-app notifications if you're invited.
First, choose which ride your Lyft Pass wasn't applied to. Next, tell us additional details and attach screenshots of any promotional emails, texts, or in-app notifications you received before selecting 'Submit.'
Lyft Pass is currently invite-only. We'll invite you by email or in-app notifications.
If you've been invited but can't use Lyft Pass, tell us additional details about what you're experiencing. Attach any promotional emails, texts, or in-app notifications you received below. Then, select 'Submit' and we'll investigate.
Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, select which ride the promo should've been added to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
Please note that we're unable to add promos after a ride if your bank already processed the payment.
You can also get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, select which ride this promo should've applied to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
If you can't link Lyft to Delta SkyMiles, try clearing your browser's cookies and cache. After, go to delta.com/lyft to check if the accounts will link.
If you didn't get your new user credits with Delta, check the sign-up code you used to make sure it's the same one you entered.
If you used the correct code but still didn't get credit, attach a screenshot of the code below. Then, tap 'Submit' and we'll investigate.
Heads up: SkyMiles may take up to 48 hours before appearing in your account.
Check that the correct JetBlue code was used when signing up for TrueBlue credit. If the right code was used but you still have an issue, attach a screenshot below of the code and any emails or in-app notifications you received.
Read more about eligibility and how to qualify on JetBlue and Lyft partnership.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
We send weekly deposits on Tuesdays, but your bank may take a few days to finish processing the payment. If you don't see a deposit after a few days, you may need to update your banking info.
If you have a weekly deposit issue, we want to know. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, send us your bank's name, the last four digits of your personal, not routing, account number (so we can verify your identity), the full deposit amount, and the date range of the week in question. Then, attach screenshots of any in-app or email messages you received. After, select 'Submit' below and we'll investigate.
To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified.
If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, send us the bonus amount and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
Drivers eligible for Power Driver Bonus will see requirements on the 'Dashboard' tab of the Driver Dashboard. Requirements can be different for each driver, and not all drivers will be eligible even if they were previously offered the bonus.
If you have a Power Driver Bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, tell us the bonus dates and amounts. Also, attach screenshots of any in-app or email messages you received. Select 'Submit' below, and we'll investigate.
Lyft no longer offers Average Hourly Guarantee promotions.
For information about Weekly Guarantee promotions, check out this page.
If you want to speak to our driver support team, use our call feature. If you'd rather receive email help, please provide details about your issue below. Attach screenshots of any messages you received, then select 'Submit.'
Heads up: Currently we offer Power Zones to a few drivers. If eligible, we'll email you to let you know.
Go to Power Zones for drivers to see detailed info and frequently asked questions. If you're eligible and we've emailed you, check the 'Bonus Zones' section of the Driver Dashboard to view Power Zone maps next to the schedule of available Power Zone hours.
If you have a Power Zones issue, we're here to help. If you'd like to speak with our driver support team by phoneHandle Bag Chain Shoulder Leather Black Genuine Black Genuine qwg0pXI, use our call feature. If you prefer email, send us the guarantee's date (or dates) and attach screenshots of any in-app or email promotional messages you see. Select 'Submit' below, and we'll investigate.
To be eligible for Weekly Guarantees, drivers must be approved in a certain number of days then complete the specified number of rides in the guarantee. See more on Weekly Guarantees.
If you have a Weekly Guarantee issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, tell us whether you were the referring driver or the driver who was referred Also, attach screenshots of any in-app messages or promo emails you received about the bonus. Select 'Submit' below, and we'll investigate.
To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified.
If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, send us the bonus amount and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.
If you have a question or issue with a bonus not listed, we're here to help.
If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, attach screenshots below of any email promotions or in-app notifications. Then, tell us what the promotion was, including the promotion's date or dates, amount, and any ride or time requirements. Select 'Submit,' and we'll investigate.
We send Express Pay transfers when you request, but your bank may take a few days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle immediate transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, deposit timing, and the most common reasons for delays.
If it's been more than a week and your bank supports immediate transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out.
If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you can't make an Express Pay transfer, you may need to update your debit card info. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw to see what to do in case your transfer fails, how often you can use Express Pay, or how to update your card.
If your debit card is updated and you're eligible for transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email, attach screenshots of any relevant in-app or email Express Drive messages you see. Then, select 'Submit' below and we'll investigate.
We should have your tax info in the mail by January 31.
See Tax info for drivers for more details on what's included in your tax breakdown.
If you see that your tax info needs correcting, tell us exactly what to update below (for example, address or name).
The IRS may issue you a B notice if the info you provided was incorrect in a previous year, like your Tax Identification Number or Social Security Number.
If it's been more than 30 days since you sent in your new W9, tell us below.
Check your app's Route history to check for cancellation and no-show fees on specific rides.
If this ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.
We send Express Pay transfers when you request, but your bank may take a few days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle immediate transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, deposit timing, and the most common reasons for delays.
If it's been more than a week and your bank supports immediate transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you have a referral issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, tell us whether you were the litres Always But x38cm Maroon Gym Late Bag 10 Beach Wait The Tote Grey 42cm Worth Shopping referring driver or the driver referred by someone else. Include additional details like any error messages you saw when entering the referral code. Please also attach screenshots of any promos or messages you received about the referral. Select 'Submit' below, and we'll investigate.
Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out.
If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you see that your tax info needs correcting, tell us exactly what to update below (for example, address or name).
Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you.
If you'd rather receive email but are unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
First, ensure your physical safety and call 911 if needed. To report damage, send us at least two clear photos (including close-ups) of the damage and a detailed description of what happened within 24 hours of the incident.
We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation.
If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.
Depending on your Accelerate rewards level, you can receive discounted rates for roadside assistance services through Allstate.
Silver and 10 Beach Grey Always Worth Gym x38cm Tote The Bag Shopping litres 42cm Maroon But Late Wait Gold level drivers enjoy savings with our pre-negotiated flat rates: $79 for towing up to 5 miles, and $59 for non-tow services like fuel delivery, tire changing, lockout, and dead battery.
For Platinum level drivers, Lyft covers the base roadside service costs above. Allstate will bill us directly for the base cost, and drivers are responsible for any towing charges over 5 miles.
Note: If you were billed for roadside assistance, then you weren’t Platinum level at the time you requested service.
Accelerate requirements vary by region. See your Dashboard for your current Accelerate level and to check your progress towards the next level.
If you use our Express Drive rental program, follow these steps to request roadside assistance instead of contacting Allstate.
In the space below, let us know specifically whether we can give your info to the rider by writing "Yes, you have my consent to give my contact info to the passenger." If yes, we'll connect both of you so you can return the lost item. Please provide any details about the item.
If you're reporting an item of yours that was lost or stolen, write a detailed summary about what happened below, including what specifically was lost or stolen.
Not all cancellations are eligible for a fee (see our cancellation fee policy and requirements). Fees change by region, so check the Cities page for cancellation fee amounts in your city.
Fees paid to drivers are shown on each ride's review and in the app's Route history. If this ride was eligible for a fee but the amount should've been different, tell what happened below, like if the passenger chose the wrong ride type.
Check your app's Route history to check for cancellation and no-show fees on specific rides.
If this ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.
For earnings to be calculated, rides must be accurately logged in the Lyft Driver app.
If your ride ends due to a connectivity issue or the app freezing, force-quit the app and open it again. Once the network reconnects to your device, the app should pick up right where it left off with your active ride.
If you accidentally ended the ride early by tapping ‘Tap to drop off,’ ask the passenger to re-request a second ride. Because you’re the nearest driver, you should be paired together. Let them know you’ll contact Support to refund the first ride.
For help with a ride that ended early, provide the time and address where the ride actually ended below.
If you have a question or issue with a bonus not listed, we're here to help.
If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, attach screenshots below of any email promotions or in-app notifications. Then, tell us what the promotion was, including the promotion's date or dates, amount, and any ride or time requirements. Select 'Submit,' and we'll investigate.
Read a list of tolls we issue fees for. If you don't see a toll payment on the route's review, payment for the ride may not have been processed yet.
If you paid a toll and ride payment processed, attach a photo of the toll receipt.
If you think your fare should've been more for this ride, give us some specific details.
Include info like whether Prime Time or a Power Zone didn't apply, if the passenger chose the wrong ride type or cancelled during the ride, and if there was a Line or max fare issue.
If you think the rider rated you unfairly for this ride, tell us the details below (Did the rider choose the wrong ride type? Price concern?). Please note we're not allowed to provide any passenger comments in the interest of their privacy.
Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies.
Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because you're a wheelchair user.
If a passenger behaved in a way that put your safety or someone else's safety at risk, let us know details about the incident below.
Lyft has a strict zero-tolerance drug and alcohol policy, and open containers aren't allowed in the car.
To report a safety incident related to an intoxicated passenger for this ride, use our call feature below. If you'd rather contact us by email, send us a detailed description of what happened and we'll investigate.
Your safety is our top priority. Call 911 now if needed.
If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride. If you'd rather contact us by email, send us a detailed description of what happened in the ride below.
Lyft's service animal policy and the law requires drivers to accommodate passengers with service animals. If a driver refused your service animal, we want to know.
To report a service animal problem by phone, call us: 1-844-250-3174. If you'd rather contact us by email, send us a detailed description of what happened below.
Our Terms of Service require Lyft account holders be at least 18 years old. In the space below, tell us details about this ride, like whether the rider was the passenger account holder or someone else requested this ride for them.
If a passenger asks you to accommodate more riders than the number of seatbelts in your vehicle, cancel the ride and let us know here. You have our full support if this happens.
Passengers are required to bring car seats for children if the ride wasn't in car seat mode. Drivers aren't required to give rides to passengers without the proper car seat.
If you pick up the wrong passenger, we recommend kindly asking them to exit the vehicle and request a ride of their own.
If you drove the wrong passenger and are unable to log in to the Help Center, please include the following ride info:
- Requesting passenger's name
- Date and time of ride
See driver profile photo requirements (like making sure your photo is taken horizontally) before attaching a new photo below.
After we've approved your photo, please allow 48 hours for your profile to update.
Did you know? You can update your insurance in the Driver Dashboard's 'Vehicles' tab. Simply upload a JPEG or PNG photo of your insurance info.
You can also update insurance in the app: tap 'Settings,' then 'Vehicle,' then 'Personal insurance.'
Insurance photos must clearly show your full name; your car's year, make, and model; the policy expiration date; and state of issuance.
If your name isn't on the insurance, send us a photo of the declaration page from your insurance company and a photo of the insurance itself.
To verify your identity, send us:
- Your old phone number
- Your new phone number
- Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport)
Add this info, then tap 'Submit' below.
Please upload PNG or JPEG photos of updated documents as attachments below, like your driver license. Photos of vehicle inspection documents must clearly and legibly show all info (like dates and names).
After you've uploaded the photo, tell us in the 'Additional details' box below which document you're uploading. Then, tap 'Submit.'
Give us details about any low ratings you think you may have recently received, then tap 'Submit' below. We'll investigate whether you were deactivated for ratings or another reason.
See the vehicle requirements (including vehicle age) for driving with Lyft.
If your vehicle meets our requirements but your account was still deactivated for vehicle age, let us know below.
If you've been deactivated because you need to update required driver info (like states that require a driver license issued by that specific state), attach a photo of the document so we can review.
See which driver documents are required by your city and state.
Bag Maroon Always Tote Worth Shopping litres But The Late 42cm Wait Gym x38cm Grey Beach 10 If you need to call 911 to report this accident, do so now. After, use our call feature to contact our critical response team.
If you've reached out by phone but haven't submitted photos yet, please attach two or more photos below. Here's what we need:
- litres But 10 Gym Tote Worth Shopping Always Bag 42cm Late The Grey Maroon Wait x38cm Beach Photos that show all four sides of the vehicle
- Close-up photos that show specific damage
- All photos must be well lit or taken in natural light
After attaching the photos, give us any details you'd like before tapping 'Submit' below.
If your account is deactivated because you're missing or need to update required vehicle documents (like a missing inspection form), attach a photo of the required documents below.
See which driver documents are required by your city and state.
If your TNC license was temporarily denied (like if your city or state rejected your TNC license but lets you resolve the denial by contacting them), let us know below.
Feel free to attach screenshots of any messages you received about the denial.
If your TNC license was permanently denied (like if your city or state rejected your for-hire license), let us know below. Feel free to attach screenshots of any messages you received about this denial.
Remember to use the email address associated with your Lyft account to see the Driver Dashboard's 'Tax Information' tab.
Let us know if you're seeing an error when trying to access tax info. Feel free to attach screenshots and provide specific details about access problems.
If you're unsure why you were deactivated, tell us below and we'll investigate.
Please attach screenshots of any in-app notifications, emails, or text messages you received about being deactivated.
Tell us your old and new shipping addresses (including both street addresses, cities, and states) below, then tap 'Submit.'
We're sorry for filling up your inbox. To unsubscribe, send us confirmation that you don't wish to receive future emails below and tap 'Submit.' After, we'll unsubscribe you.
Please allow 10 days before our system processes the request. By unsubscribing, you won't receive future promotional emails.
To get Shell Fuel Rewards, you must first link your Lyft and Shell accounts in the 'Connected Services' tab of the Driver Dashboard.
Did you know? If you qualified and already linked your Lyft and Shell accounts, you should see your fuel rewards on the receipt after filling up.
We hate to see you go! As agreed in our Terms of Service, we'll deactivate your account but may retain some info in case you come back.
If you want to deactivate your account, tell us why you're leaving below and tap 'Submit.'
We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation.
If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.
Check Airport Info for Drivers to see which airports in your state have FIFO (first-in, first-out) queues, airport staging areas, and access to temporary emblems. You can also see how FIFO queues work at specific airports.
If you have another issue, describe what's happening below, like if you lost your place in a queue. If the issue happened during a ride, tell us whether you were picking up or dropping off a passenger.
You can see regulations and airport requirements by state on Airport info for drivers, including links to temporary emblems you can print out.
If you need a permanent airport placard because your region's airport requires one, give us a confirmation of your shipping address below. Please include your city, state, and full street address.
If the app isn't responding, use these troubleshooting steps. These steps solve most unresponsive app issues.
If you've tried these steps and the app still doesn't respond, tell us more below (including confirmation your device's cellular data is enabled for the app).
Before we can change your region, read the required documents in your new city and state.
After you've attached these, tell us the city and state of both your old and new driver regions. Then, include a confirmation that you're ready to switch regions now.
We send rental deposits to banks on Tuesdays (like weekly deposits). It may take a few days for deposits to show in your account depending how long your bank takes to process the deposit.
To help you faster, tell us the charge amount and any info on your reservation below.
If your earnings were more than your rental fees, your bank may still be processing the deposit. We send deposits on Tuesdays, but it may take a few days to show in your account depending on your bank's processing times.
If it's been more than five days, confirm your bank name and last four digits of your personal (not routing) account number below.
If you met the Rental Rewards peak rides requirement, your bank may still be processing your deposit.
To help you faster, tell us the dates and times of your rental reservations below.
As a heads up, vehicles are subject to local availability in your region.
To schedule a pickup or return, cancel an appointment, or confirm appointment details, go to the ‘Vehicles’ tab in your Dashboard.
If a pickup date isn't listed, there are no vehicles available on that date.
Vehicles must be returned to the original rental location if your rental plan wasn’t automatically renewed, you missed a rental payment, or every 28 days for a routine inspection.
To reschedule an appointment, cancel your existing appointment and schedule a new one.
Bring the following to your rental appointment:
- Your driver’s license/
- A debit/credit card in your name
- Your phone
For help with rental appointments, provide a few details below.
We’ll automatically renew your rental for 7 days if you meet our rental partners’ 20-ride requirement and make any necessary payments each week. We’ll send a text and email to confirm that your rental has been renewed.
To schedule a return or see the status of your renewal, go to the ‘Vehicles’ tab of your Dashboard.
Vehicles must be returned to the original rental location if your rental plan wasn’t automatically renewed, you missed a rental payment, or every 28 days for a routine inspection.
For help with rental renewals, provide a few details below.
Hertz renters can return the car to the branch they picked it up from. Flexdrive renters who need maintenance before the end of their 28 day rental period can visit a Flexdrive approved vendor. If your car was towed, attach a photo of the tow receipt below (the photo must show the date of tow).
Read more about our Express Drive program.
Repos may happen because your payment info isn't updated. If you have a repossession issue, we'll need a few things. Include the following info below: date and time of repossession, where the repo happened, and other details (including suspected theft). If the repo already happened, confirm whether you've already reclaimed the vehicle.
It's likely we're still waiting to receive your background check. Background checks can take several weeks to process due to the number of agencies involved. We apologize for the wait, but safety is our top priority.
As a heads up, our support team can only see whether background checks pass or fail, not the actual reason, as a consideration of your privacy.
If you met our driver and vehicle requirements but your DMV check failed, our Lyft Drive Team should've emailed you with a copy of your driving history.
If you didn't receive this email or need more info, contact your state's DMV office directly.
If your vehicle was rejected, it's possible some of your vehicle and driver documents need updating.
If your vehicle met our requirements, send us as many details as you can, like your car's make, model, and year, or whether you saw an error message when adding your vehicle info.
If you're still an applicant, we can change your vehicle if it's different than the one you applied with.
Send us clear, updated JPEG or PNG photos of required vehicle documents, including vehicle inspection form, license plate, insurance, and vehicle registration. To verify your identity, we may also require other details (like the number of functioning seatbelts or the make, model, and year of the car).
Heads up: We've made some changes to the Ambassador program, including retiring the Ambassador Dashboard.
If you didn't receive milestones for a particular referral, tell us the code you used below.
Starting September 2017, we've changed how Ambassador payouts work.
If you participated in this program in the past, we'll email you soon with updates.
Starting September 2017, we've made some changes to the Ambassador program.
If you participated in this program in the past, we'll email you soon with updates.
We're sad to see you go! Let us know if you no longer want to be an Ambassador below, then we'll remove you from the program.
We've made a lot of changes to the Ambassador program recently. If you're writing in about the Ambassador program, attach any relevant screenshots of the app or dashboard when writing in.
If you're a law enforcement official reporting a missing person, give us as many details as you can about the incident and person. Is the person a passenger or driver? When was the last known date and time they may have been using the Lyft platform?
If you're requesting information about a specific driver or passenger, email our Law Enforcement Request team: LER@lyft.com.
If you're a regulator requesting a temporary suspension of a driver, please give us detailed contact info for you and also information about the person you're requesting suspension for below.
If you're a regulator requesting a permanent suspension of a driver, please give us detailed contact info for you and also information about the person you're requesting suspension for below.
If you're a regulator, please specify why you're contacting us, including details about what your request. Please also include your contact info in case we need to reach out to you.
Learn how to purchase a code for your event at lyft.com/events.
As a heads up, codes can't be changed once they're created. Unused amounts are refunded 48 hours after your event ends.
See our insurance policy on how coverage works for accidents that take place when you're not in a ride.
If you were in a ride during an accident, go back and select 'Issue with specific ride' to let us know which ride.
We charge cancellation and no-show fees as a consideration of drivers' time and effort spent when navigating to you (see our Messenger Fashion Diagonal Shopping Handbag Casual Lightgrey Bag Bag Travel q7ZEwT7xR).
If you think you were charged in error, let us know the details about what happened below. Attach any in-app screenshots you may have seen. If you're unable to log in the Help Center right now, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Wait Maroon Shopping litres 10 Tote Gym The Grey Beach 42cm Always Bag x38cm But Late Worth Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access your 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Heads up: promos can't be added after a ride if your bank already processed the payment.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
Drivers have the option to use GPS to navigate but are also allowed to take their own routes.
If you want us to review your ride, specify the ride and describe in detail how the route affected the price.
As a heads up, Prime Time changes at any given time based on the number of drivers available and the demand for rides. Not all rides will show Prime Time on request, but we'll indicate how busy it is and the estimated price before you request.
If you have a Prime Time issue, tell us detailed info below, including screenshots of any in-app messages you saw and on which ride this happened. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
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If a driver started a ride without you or you were charged for a ride you didn't take, let us know below and we'll investigate. Attach screenshots of any in-app messages you received about the ride and charge.
If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Tolls are automatically applied to rides, including return toll fees for some regions. See tolls charged to passengers for more details.
If you're unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
If you've been charged a damage fee as a passenger, please reply directly to the email we sent you for the quickest response.
If you don't see the email in your inbox, try checking your spam and other filters before reaching out again.
All rides include the Service Fee (except rides that are the minimum amount). The Service Fee goes toward background and driving history checks for drivers. See your city-specific fee amount on our Cities page.
If you're unable to log in the Help Center right now, please include the following ride info: driver's name, pickup and dropoff address, date and time of ride, ride cost, and your email address.
The amount you see is likely a temporary authorization. These authorizations are used to verify your payment method for security reasons, but you won't be charged. Card issuers usually remove authorization holds after confirming your account is valid (which can take a few days).
If the charge is older than 3-5 days, no longer pending (meaning your card issuer fully processed the payment), and the charge unrelated to a recent ride, send us the info requested below. Then, select 'Submit,' and we'll investigate. If you're unable to log in the Help Center at this time, please also include a confirmation of your email address.
Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt.
If you're
unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:
- Description of the lost item
- But litres Shopping Late Gym Maroon Always 42cm Tote Grey x38cm 10 Beach Bag The Worth Wait Best phone number & email to reach you
- When did this happen?
- Where were you dropped off?
- Phone number of the person who requested the ride
- Where were you sitting in the vehicle?
- Do you remember the name of the driver?
Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt.
If you're
unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:
- Description of the lost item
- Best phone number & email to reach you
- When did this happen?
- Where were you dropped off?
- Phone number of the person who requested the ride
- Where were you sitting in the vehicle?
- Do you remember the name of the driver?
Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you.
If you'd rather receive email but are unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
If your driver was distracted while driving or broke any traffic laws during a ride, we want to know.
Use our call option below so that our critical response team can reach out. If you'd rather receive an email, describe what happened below in detail. Please specify whether any injuries occurred as a result of this ride. If you're unable to log in the Help Center at this time, include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies.
Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because you're a wheelchair user. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Lyft's Student bag backpack Bags backpack red ZY Mother traveling Ms bag backpack Shoulder Cosmetic amp;F aWgqU6w1P and the law requires drivers to accommodate passengers with service animals. If a driver refused your service animal, we want to know. To report a service animal problem by phone, call us: 1-844-250-3174.
If you'd rather contact us by email, send us a detailed description of what happened below. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Payment for rides should be made through the app, though cash tips are allowed.
If your driver requested cash for fare, toll payment, or tip, tell us what happened below and we'll investigate. If you're unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If your driver wasn't the same person shown in the ride request photo, we want to know.
Send us a detailed description about what happened in the ride below. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name shown before the ride began, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If there was someone else in your driver's car who wasn't a passenger, we want to know.
Please send us a detailed description of the incident below. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Lyft has a zero-tolerance drug and alcohol policy.
To report an intoxicated driver, tell us what happened and the specific ride in detail below, or use our call feature to speak to our critical response team. If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Your safety is our top priority. Call 911 now if needed. If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride.
If you'd rather contact us by email, send us a detailed description of what happened in the ride below. If you're unable to log in the Help Center at this time, please also include the following info about the ride where this happened: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Drivers are expected to obey state and local laws as stated in our Terms of Service. This includes laws about audio and video recording in vehicles.
If you're unable to log in the Help Center at this time, please include the following info about the ride where the incident occurred: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If your driver engaged in behavior that endangered anyone's safety, use our call option to tell our critical response team.
If you'd rather contact us by email, give us a detailed description of what happened in the ride below. If you're unable to log in the Help Center at this time, please also include the following info about the ride: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
We use stock photos of cars to make finding your ride easy. If the car that picked you up was significantly different from the image you saw when you were matched, give us details below (like the specific differences in color or model between the car and image).
If you're unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Passengers are required to bring car seats for children unless the ride was in car seat mode, which is only available in New York City at this time. Drivers aren't required to give rides to passengers who have a child requiring a car seat if the passenger doesn't provide a functioning car seat.
If you're unable to log in the Help Center at this time but need to report a car seat issue, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Specify which ride this happened in, and send us as many details as you can about why the vehicle was unsafe. Did the car have a flat tire? Cracked windshield?
These details help us follow up with you as quickly as possible. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If your payment isn't accepted, you may need to Bag Chain Purse Cross Women PU TOOGOO blue Body Pink Retro Bag Clutch Telephone Leather Shaped w7FZUqW1a. It's also possible your bank or card issuer has a hold on your payment method.
Because we can't see bank or card issuer systems, first contact your bank or card issuer to check for holds. If there's no hold, attach screenshots of any in-app error messages you see. Then, tell us other details (like the last date and time your payment cleared) and tap 'Submit' below.
To verify your identity, send us:
- Your old phone number
- Your new phone number
- Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport)
Add this info, then tap 'Submit' below.
We hate to see you go! As agreed in our Terms of Service, we'll deactivate your account but may retain some info in case you come back.
If you want to deactivate your account, tell us why you're leaving below and tap 'Submit.'
If you saw an error message about your account being disabled, attach screenshots any in-app messages you received.
Then, give us a few more details (like the last date and time you were able to use the app) before tapping 'Submit.'
Lyft Pass is invite-only at this time. We'll email or notify you in the app if we invite you to use Lyft Pass.
Tell us additional details below, then attach screenshots of any promotional emails, texts, or in-app notifications you received.
If you're Worth Gym Wait Beach 42cm litres Shopping Late Always Bag x38cm Grey Tote Maroon The But 10 unable to log in at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Next, select 'Submit' and we'll investigate.
Lyft Pass is currently invite-only. We'll invite you by email or in-app notifications.
If you've been invited but can't use Lyft Pass, tell us additional details about what you're experiencing. Attach any promotional emails, texts, or in-app notifications you received below. Then, select 'Submit' and we'll investigate.
You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access your 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Heads up: promos can't be added after a ride if your bank already processed the payment.
You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how:
- Open 'Ride History' on your smartphone
- Select a ride
- Tap 'Get Help'
- Choose what happened, then we'll automatically review the ride
If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received.
If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate.
Heads up: Promos can't be added to a ride if your bank already processed the payment.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
If you can't link Lyft to Delta SkyMiles, try clearing your browser's cookies and cache. After, go to delta.com/lyft to check if the accounts will link.
If you didn't get your new user credits with Delta, check the sign-up code you used to make sure it's the same one you entered.
If you used the correct code but still didn't get credit, attach a screenshot of the code below. Then, select 'Submit' and we'll investigate.
Heads up: SkyMiles may take up to 48 hours before appearing in your account.
Check that the correct JetBlue code was used when signing up for TrueBlue credit. If the right code was used but you still have an issue, attach a screenshot below of the code and any emails or in-app notifications you received.
Read more about eligibility and how to qualify on JetBlue and Lyft partnership.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
We send weekly deposits on Tuesdays, but your bank may take a few days to finish processing the payment. If you don't see a deposit after a few days, you may need to update your banking info.
If you have a weekly deposit issue, we want to know. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email, send us your bank's name, the last four digits of your personal, not routing, account number (so we can verify your identity), the full deposit amount, and the date range of the week in question. Then, attach screenshots of any in-app or email messages you received.
If you're unable to log in the Help Center at this time, please also include a confirmation of your email address. After, select 'Submit' below and we'll investigate.
To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified.
If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the bonus amount, confirmation of your email address, and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.
See eligibility and conditions for passenger referral credits.
If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.
Drivers eligible for Power Driver Bonus will see requirements on the 'Dashboard' tab of the Driver Dashboard. Requirements can be different for each driver, and not all drivers will be eligible even if they were previously offered the bonus.
If you have a Power Driver Bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in at this time, send us the bonus dates, amounts, and confirmation of your email address. Also, attach screenshots of any in-app or email messages you received. Select 'Submit' below, and we'll investigate.
Lyft no longer offers Average Hourly Guarantee promotions.
For information about Weekly Guarantee promotions, check out this page.
If you want to speak to our driver support team, use our call feature. If you'd rather receive email help, please provide details about your issue below. Attach screenshots of any messages you received, then select 'Submit.'
Heads up: Currently we offer Power Zones to a few drivers. If eligible, we'll email you to let you know.
Go to Power Zones for drivers to see detailed info and frequently asked questions. If you're eligible and we've emailed you, check the 'Bonus Zones' section of the Driver Dashboard to view Power Zone maps next to the schedule of available Power Zone hours.
If you have a Power Zones issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email but are unable to log in at this time, send us the guarantee's date (or dates), confirmation of your email address, and attach screenshots of any in-app or email promotional messages you see. Select 'Submit' below, and we'll investigate.
To be eligible for Weekly Guarantees, drivers must be approved in a certain number of days then complete the specified number of rides in the guarantee. See more on Weekly Guarantees.
If you have a Weekly Guarantee issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, tell us whether you were the referring driver or the driver who was referred Also, confirm your email address and attach screenshots of any in-app messages or promo emails you received about the bonus. Select 'Submit' below, and we'll investigate.
To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified.
If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the bonus amount, confirmation of your email address, and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.
If you have a question or issue with a bonus not listed, we're here to help.
If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, attach screenshots below of any email promotions or in-app notifications. Then, confirm your email address and tell us details about the promotion, including the promotion date or dates, amount, and any ride or time requirements. Select 'Submit,' and we'll investigate.
We send Express Pay transfers when you request, but your bank may take a few days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle immediate transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, deposit timing, and the most common reasons for delays.
If it's been more than a week and your bank supports immediate transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out.
If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you can't make an Express Pay transfer, you may need to update your debit card info. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw to see what to do in case your transfer fails, how often you can use Express Pay, or how to update your card.
If your debit card is updated and you're eligible for transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in at this time, attach screenshots of any relevant Express Drive in-app or email messages you see and confirmation of your email address. Then, select 'Submit' below and we'll investigate.
We should have your tax info in the mail by January 31.
See Tax info for drivers for more details on what's included in your tax breakdown.
If you see that your tax info needs correcting, tell us exactly what to update below (for example, your address or name).
The IRS may issue you a B notice if the info you provided was incorrect in a previous year, like your Tax Identification Number or Social Security Number.
If it's been more than 30 days since you sent in your new W9, let us know. Please also provide confirmation of your email address.
Use the app's Route history to check for cancellation and no-show fees on specific rides.
If a ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
We send Express Pay transfers when you request, but your bank may take a few days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle immediate transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, deposit timing, and the most common reasons for delays.
If it's been more than a week and your bank supports immediate transfers, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you have a referral issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in at this time, tell us whether you were the referring driver or the driver referred by someone else. Include additional details like any error messages you saw when entering the referral code and confirmation of your email address. Please also attach screenshots of any promos or messages you received about the referral. Select 'Submit' below, and we'll investigate.
Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Diamond Golden Celebrity Dress Evening Bag Gorgeous Dinner Across Banquet The Bag JUZHIJIA Wedding Bag Hand Wrapped ZnBXxqTw for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out.
If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our call feature.
If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.
If you see that your tax info needs correcting, tell us exactly what to update below (for example, your address or name).
If you need to call 911 to report this accident, do so now. Afterward, use our call option to connect with our critical response team.
If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
First, ensure your physical safety and call 911 if needed. To report damage, send us at least two clear photos (including close-ups) of the damage and a detailed description of what happened within 24 hours of the incident.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation. If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Depending on your Accelerate rewards level, you can receive discounted rates for roadside assistance services through Allstate.
Silver and Gold level drivers enjoy savings with our pre-negotiated flat rates: $79 for towing up to 5 miles, and $59 for non-tow services like fuel delivery, tire changing, lockout, and dead battery.
For x38cm Maroon Bag But 10 Gym Grey Late Worth Wait Beach The 42cm Tote litres Shopping Always Platinum level drivers, Lyft covers the base roadside service costs above. Allstate will bill us directly for the base cost, and drivers are responsible for any towing charges over 5 miles.
Note: If you were billed for roadside assistance, then you weren’t Platinum level at the time you requested service.
Accelerate requirements vary by region. See your Dashboard for your current Accelerate level and to check your progress towards the next level.
If you use our Express Drive rental program, follow these steps to request roadside assistance instead of contacting Allstate.
In the space below, let us know specifically whether we can give your info to the rider by writing "Yes, you have my consent." If yes, we'll connect you so you can return the lost item. Please provide any details about the item.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If you're reporting an item of yours that was lost or stolen, write a detailed summary about what happened below, including what was lost or stolen.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Fees change by region, so check the Cities page for cancellation fee amounts in your city.
Not all cancellations are eligible for a fee (see our cancellation fee policy and requirements). Fees paid to drivers are shown on each ride's review and in the app's Route history.
If a ride was eligible for a fee but the fee amount should've been different, tell what happened below, like if the passenger chose the wrong ride type.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Use the app's Route history to check for cancellation and no-show fees on specific rides.
If a ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
For earnings to be calculated, rides must be accurately logged in the Lyft Driver app.
If your ride ends due to a connectivity issue or the app freezing, force-quit the app and open it again. Once the network reconnects to your device, the app should pick up right where it left off with your active ride.
If you accidentally ended the ride early by tapping ‘Tap to drop off,’ ask the passenger to re-request a second ride. Because you’re the nearest driver, you should be paired together. Let them know you’ll contact Support to refund the first ride.
For help with a ride that ended early, provide the following:
- Time and date of ride
- Pickup location
- Passenger name
- Time and address the ride actually ended
Heads up: Currently we offer Power Zones to a few drivers. If eligible, we'll email you to let you know.
Go to de modamoda bag Small Nappa Graubraun T162 bag leather Shoulder bag Leather ital Shoulder S1dwRrSq to see detailed info and frequently asked questions. If you're eligible and we've emailed you, check the 'Bonus Zones' section of the Driver Dashboard to view Power Zone maps next to the schedule of available Power Zone hours.
If you have a Power Zones issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email but are unable to log in at this time, send us the guarantee's date (or dates), confirmation of your email address, and attach screenshots of any in-app or email promotional messages you see. Select 'Submit' below, and we'll investigate.
Read a list of tolls we issue fees for. If you don't see a toll payment on the route's review, payment for the ride may not have been processed yet.
If you paid a toll and ride payment processed, attach a photo of the toll receipt. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Tote Gym Worth litres Always Beach 10 Shopping x38cm 42cm Wait But Grey The Bag Maroon Late If you think your fare should've been more, give us some details about the ride in question, like: whether Prime Time or a Power Zone didn't apply, the passenger chose the wrong ride type or cancelled during the ride, or if there was a Line or maximum fare issue.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
If you think the rider rated you unfairly for a ride, tell us the details below (Did the rider choose the wrong ride type? Price concern?). Please note we're not allowed to provide any passenger comments in the interest of their privacy.
If you're unable to log in the Help Center at this time, please include the following ride info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Lyft has strict anti-discrimination policies. If you experienced discrimination, tell us details about the incident below.
If you're unable to log in the Help Center at this time, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
If a passenger behaved in a way that put your safety or someone else's safety at risk, let us know details about the incident below.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Lyft has a strict zero-tolerance drug and alcohol policy, and open containers aren't allowed in the car.
To report a safety incident related to an intoxicated passenger for a ride, use our call feature below. If you'd rather contact us by email, send us a detailed description of what happened and we'll investigate. If you're unable to log in the Help Center at this time, please include the following info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
If you suspect a passenger may have been involved in illegal acts, let us know why and what happened below.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Lyft's policy allows drivers to ride with their service animals. If you need to report a passenger you suspect is abusing the service animal policy or if someone asked you to cancel the ride after seeing your service animal, call our service animal support team at (844) 250-3174.
If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Our Terms of Service require Lyft account holders be at least 18 years old. In the space below, tell us details about this ride, like whether the rider was the passenger account holder or someone else requested this ride for them.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
If a passenger asks you to accommodate more riders than the number of seatbelts in your vehicle, cancel the ride and let us know here. You have our full support if this happens.
If you're unable to log in the Help Center at this time, please include the following ride info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.
Passengers are required to bring car seats for children if the ride wasn't in car seat mode. Drivers aren't required to give rides to passengers without the proper car seat.
If you're unable to log in the Help Center at this time, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation your email address.
If you pick up the wrong passenger, we recommend kindly asking them to exit the vehicle and request a ride of their own.
If you drove the wrong passenger and are unable to log in to the Help Center, please include the following ride info:
- Requesting passenger's name
- Date and time of ride
See driver profile photo requirements (like making sure your photo is taken horizontally) before attaching a new photo below.
After we've approved your photo, please allow 48 hours for your profile to update.
Did you know? You can update your insurance in the Driver Dashboard's 'Vehicles' tab. Simply upload a JPEG or PNG photo of your insurance info.
You can also update insurance in the app: tap 'Settings,' then 'Vehicle,' then 'Personal insurance.'
Insurance photos must clearly show your full name; your car's year, make, and model; the policy expiration date; and state of issuance.
If your name isn't on the insurance, send us a photo of the declaration page from your insurance company and a photo of the insurance itself.
To verify your identity, send us:
- Your old phone number
- Your new phone number
- Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport)
Add this info, then tap 'Submit' below.
Please upload PNG or JPEG photos of updated documents as attachments below, like your driver license. Photos of vehicle inspection documents must clearly and legibly show all info (like dates and names).
After you've uploaded the photo, tell us in the 'Additional details' box below which document you're uploading and a confirmation of your email address. Then, tap 'Submit.'
Give us details about any low ratings you think you may have recently received, then tap 'Submit' below. We'll investigate whether you were deactivated for ratings or another reason.
See the vehicle requirements (including vehicle age) for driving with Lyft.
If your vehicle meets our requirements but your account was still deactivated for vehicle age, let us know below.
If you've been deactivated because you need to update required driver info (like states that require a driver license issued by that specific state), attach a photo of the document so we can review.
See which driver documents are required by your city and state.
If you need to call 911 to report this accident, do so now. After, use our call feature to contact our critical response team.
If you've reached out by phone but haven't submitted photos yet, please attach two or more photos below. Here's what we need:
- Photos that show all four sides of the vehicle
- Close-up photos that show specific damage
- All photos must be well lit or taken in natural light
After attaching the photos, give us any details you'd like before tapping 'Submit' below. If you're unable to log in to our Help Center at this time, please also include the following ride info: rider's name, pickup and dropoff address, date and time of ride, ride cost, and confirmation of your email address.
If your account is deactivated because you're missing or need to update required vehicle documents (like a missing inspection form), attach a photo of the required documents below.
See which driver documents are required by your city and state.
If your TNC license was temporarily denied (like if your city or state rejected your TNC license but lets you resolve the denial by contacting them), let us know below.
Feel free to attach screenshots of any messages you received about the denial.
If your TNC license was permanently denied (like if your city or state rejected your for-hire license), let us know below. Feel free to attach screenshots of any messages you received about this denial.
Remember to use the email address associated with your Lyft account to see the Driver Dashboard's 'Tax Information' tab.
Let us know if you're seeing an error when trying to access tax info. Feel free to attach screenshots and provide specific details about access problems.
If you're unsure why you were deactivated, tell us below and we'll investigate.
Please attach screenshots of any in-app notifications, emails, or text messages you received about being deactivated.
We're sorry for filling up your inbox. To unsubscribe, send us confirmation that you don't wish to receive future emails below and tap 'Submit.' After, we'll unsubscribe you.
Please allow 10 days before our system processes the request. By unsubscribing, you won't receive future promotional emails.
To get Shell Fuel Rewards, you must first link your Lyft and Shell accounts in the 'Connected Services' tab of the Driver Dashboard.
Heads up: If you qualified and already linked your Lyft and Shell accounts, you should see your fuel rewards on the receipt after filling up.
We hate to see you go! As agreed in our Terms of Service, we'll deactivate your account but may retain some info in case you come back.
If you want to deactivate your account, tell us why you're leaving below and tap 'Submit.'
We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation. If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.
If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
Check Airport info for drivers to see which airports in your state have FIFO (first-in, first-out) queues, airport staging areas, and access to temporary emblems. You can also see how FIFO queues work at specific airports.
If you have another issue, describe what's happening below, like if you lost your place in a queue. If the issue happened during a ride, tell us whether you were picking up or dropping off a passenger and your approved driver region.
You can see regulations and airport requirements by state on Airport info for drivers, including links to temporary emblems you can print out.
If you need a permanent airport placard because your region's airport requires one, confirm your shipping address below. Please include your city, state, and full street address.
If the app isn't responding, use these troubleshooting steps. These steps solve most unresponsive app issues.
If you've tried these steps and the app still isn't responding, tell us more info below (including confirmation your device's cellular data is enabled for the app).
If you're unable to log in at this time, please also include your device's make, model (like iPhone 6 or Android S8), and current operating system (like iOS 10 or Android 6.0).
Before we can change your region, read the required documents in your new city and state.
After you've attached these, tell us the city and state of both your old and new driver regions. Then, include a confirmation that you're ready to switch regions now.
We send rental deposits to banks on Tuesdays (like weekly deposits). It may take a few days for deposits to show in your account depending how long your bank takes to process the deposit. If it's been a few days and you still don't see your deposit, tell us your driver region below.
To help you faster, tell us the charge amount, your driver region, and any info about your reservation below.
If your earnings were more than your rental fees, your bank may still be processing the deposit. We send deposits on Tuesdays, but it may take a few days to show in your account depending on your bank's processing times.
If it's been more than five days, confirm your bank name and the last four digits of your personal (not routing) account number below.
If you met the Rental Rewards peak rides requirement, your bank may still be processing your deposit. If you met the requirements and it's been more than a few days, tell us your driver region and other details below.
To help you faster, send us your approved driver region and the dates and times of your rental reservations below.
Heads up: vehicles are subject to local availability in your region. If you have an issue with a pickup, return, or renewal, tell us your driver region below.
To schedule a pickup or return, cancel an appointment, or confirm appointment details, go to the ‘Vehicles’ tab in your Dashboard.
If a pickup date isn't listed, there are no vehicles available on that date.
Vehicles must be returned to the original rental location if your rental plan wasn’t automatically renewed, you missed a rental payment, or every 28 days for a routine inspection.
To reschedule an appointment, cancel your existing appointment and schedule a new one.
Bring the following to your rental appointment:
- Your driver’s license/
- A debit/credit card in your name
- Your phone
For help with rental appointments, provide a few details below.
We’ll automatically renew your rental for 7 days if you meet our rental partners’ 20-ride requirement and make any necessary payments each week. We’ll send a text and email to confirm that your rental has been renewed.
To schedule a return or see the status of your renewal, go to the ‘Vehicles’ tab of your Dashboard.
Vehicles must be returned to the original rental location if your rental plan wasn’t automatically renewed, you missed a rental payment, or every 28 days for a routine inspection.
For help with rental renewals, provide a few details below.
Hertz renters can return the car to the branch they picked it up from. Flexdrive renters who need maintenance before the end of their 28 day rental period can visit a Flexdrive approved vendor. If your car was towed, attach a photo of the tow receipt below (the photo must show the date of tow).
Read more about our Express Drive program.
Repos may happen because your payment info isn't updated.
If you have a repossession issue, we'll need a few things. Send us the following info below: date and time of repossession, where the repo happened, your approved driver region, and other details (including suspected theft). If the repo already happened, confirm whether you've already reclaimed the vehicle.
It's likely we're still waiting to receive your background check. Background checks can take several weeks to process due to the number of agencies involved. We apologize for the wait, but safety is our top priority.
As a heads up, our support team can only see whether background checks pass or fail (not the actual reason) as a consideration of your privacy.
If you met our driver and vehicle requirements but your DMV check failed, we should've emailed you with a copy of your driving history. If you didn't receive this email or need more info, contact your state's DMV office directly.
If your vehicle was rejected, it's possible some of your vehicle and driver documents need updating. If your vehicle met our requirements, send us as many details as you can, like your car's make, model, and year, or whether you saw an error message when adding your vehicle info.
If you're still an applicant, we can change your vehicle if it's different than the one you applied with. Send us clear, updated JPEG or PNG photos of required vehicle documents, including vehicle inspection form, license plate, insurance, and vehicle registration.
To verify your identity, we may also require other details (like the number of functioning seatbelts or the make, model, and year of the car).
You may need to clear your browser's cookies and cache. If you still can't access the Ambassador dashboard after, let us know below.
If you didn't receive milestones for a particular referral, tell us the specific code you used below.
Starting September 2017, we've changed how Ambassador payouts work.
If you participated in the past, we'll email you with updates on the program.
Starting September 2017, we've made some changes to the Ambassador program.
If you participated in this program in the past, we'll email you soon with updates.
We're sad to see you go! Let us know if you no longer want to be an Ambassador below, then we'll remove you from the program.
We're making a lot of changes to the Ambassador program. If you're writing in about the Ambassador program, attach any relevant screenshots of the app or dashboard.
If you're a law enforcement official reporting a missing person, give us as many details as you can about the incident and person. Is the person a passenger or driver? When was the last known date and time they may have been using the Lyft platform?
If you're requesting information about a specific driver or passenger, email our Law enforcement request team: LER@lyft.com.
If you're a regulator requesting a temporary suspension of a driver, please give us your detailed contact info and info about the person you're requesting suspension for below.
If you're a regulator requesting a permanent suspension of a driver, please give us your detailed contact info and info about the person you're requesting suspension for below.
If you're a regulator, please specify why you're contacting in (including details on what you're requesting). Please also include your contact info in case we need to reach out.
Learn how to purchase a code for your event at lyft.com/events.
As a heads up, codes can't be changed once they're created. Unused amounts are refunded 48 hours after your event ends.
Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you.
If you'd rather receive email but are unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.
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